Frequently Asked Questions
Everything you need to know to keep your stride.
How do I find the right running shoe for my foot type?
We recommend using our online Fit Finder tool or visiting a store for a gait analysis. Generally, neutral runners need cushioning, while those who overpronate should look for stability shoes.
What is your return policy on worn running shoes?
We offer a 30-day 'Run on Clouds' guarantee. If you aren't satisfied with your performance after a few runs, you can return or exchange them for a different pair, no questions asked.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Expedited 2-day shipping is available at checkout for those who need their gear ready for an upcoming race.
Do you offer professional gait analysis?
Yes, all Fit2Run retail locations offer complimentary video gait analysis to help identify your running mechanics and match you with the perfect footwear.
How often should I replace my running shoes?
Most high-quality running shoes should be replaced every 300 to 500 miles, depending on your running surface, body weight, and foot strike pattern.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.